As we move to micro SaaS apps and best tools for the job, the shadow IT grows, being a source of innovation and prototyping for future IT solutions.
However the new tools need to be considered in the context of customer data protection, security and impact to the processes.
Record apps costs and revisit usage to avoid paying for tools you stopped using.
Makes sense to go for “two-speed IT”, in which you separate fast-moving and more innovative IT (data-crunching, say) from more basic services (payroll processing, for instance).
Many fintech businesses are about removing friction from chunks of value chain. Can they achieve 10x better service in time to escape big banks?
fintech innovation = removing friction