Category: support

Tech Stack for Payments

Post author By Aleks Kudic
Post date 14 September 2019

Your business is growing and you are considering expanding your offering to new verticals. The next phase, if you haven’t done it already, is to add payments and ‘quilty-of-life’ tools to help your teams. A good start tech stack for a business which is growing and adding new products is in the diagram. This is the time to also rigorously review your whole tech stack and start taking things out. Carve out 2 weeks every quarter to spend on the tech stack to stay on top of it in terms of cost, usefulness and to ensure you are using tools fit for purpose. Your business has evolved and what worked during the first 6 months might not work now.

leadership other people support team tools work

Bridging Tech-Business gap

Post author By Aleks Kudic
Post date 10 October 2015

Best way for Tech to bridge gap with the Business is to be helpful and to ensure that tech works 100% of the time.

How to be helpful? Organise knowedge sharing sessions with functional teams (finance, for example), focus on their needs and their core apps, show them how to use the tools to make their job easier. Do this to establish a baseline of Tech knowledge across organisation.

If you are a smaller business or have a developed support function, follow up with one to ones that can be between a few minutes to 30mins. Check user set up, show tools shortcuts, explain new tools use case. Use a check list to ensure consistency.

100% useful/works: Needless to say ensure that Tech works by making common tasks seamless: login, email, change password, file sharing, system updates, printing.

other process support

SaaS Prenap

Post author By Aleks Kudic
Post date 3 April 2015

When you consider buying a SaaS make sure that you have a prenap strategy in place (does service deactivation in FAQ section exist, for example).

At least test their support (send them an email with two questions since most support processes cannot handle branching queries) to find out if there is anybody behind the flashy website who is able to respond and guide you.